Saturday, April 2, 2005

Post-Vacation Thoughts #2

The TSA (Transportation Security Administration) has earned some respect -- at least from me -- in the past week.

As much as I hate the fact that we've come to the state where we need a TSA, I have to say they did a good job in the airports in which I encountered them on our vacation.

We flew out of BWI on Easter Sunday. It was crowded and there was a long line to get to the security check. But the staff there was courteous and helpful and made it fairly painless to get my two kids through the checkpoint without apparently sacrificing the actual security check.

At Miami Airport at the end of the week I was pleased to see a TSA staffer go out of his way to help us out. We were stuck in front of an airport map, trying to figure out how best to kill several hours before our flight, when a TSA guy came over with advice on what eateries were in the airport and where we could comfortably settle for a while.

We were nowhere near a TSA checkpoint and he was on his way somewhere else. His stopping by was entirely out of friendliness and a desire to help out some regular folks.

You can't buy the good will that is generated by that sort of simple courtesy.

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