In "How do you deal with the trolls and idiots on comment boards?", Andrew Brown starts by quoting Keith Richards (Johnny Depp's pirate Dad for you youngsters) and goes on to suggest that the model that is starting to develop around the web calls for a bit of slack, some trust, but also a firm hand when needed:
All of this requires unending effort. It is like gardening, a constant watch against pests and the bindweed of organised stupidity.Words of wisdom that the News Journal may want to heed in managing their on-line comments. They say they don't moderate discussion forums about their articles, but that message is most often seen in noting deleted rudeness. They should probably bite the bullet and make that a full-time job for someone.
I get a few nasty comments here from time to time. Most I can ignore. A few have to be removed. It's part of the deal.
Wondering about that "go to hell" above? Mr. Brown points to the Christian site Ship of Fools, which maintains a section of its forums called Hell -- "the refuge of the irascible, the contentious and the just plain pissed off."
So if you don't like it here... you know....