Tuesday, April 20, 2010

Here's a Sign of Something We Sometimes Do Wrong

There's a story in the news in Delaware this evening about a request that the state regulate who can perform marriages (Officials want list of clergy who can perform weddings). It includes this interesting paragraph:
The state used to keep a list of clergy who were registered to marry people. But when the employee who maintained the list left her state job, no one picked up the task.
That's a typical mistake that we make, and I'm sure it's not just state government. In almost any organization, there are things that get done just because someone started doing them. And they can become integral to the mission of the organization, or important to a partner.

But if they are not made a part of the regular business of the whole organization, there is a risk of failure when that one  person leaves.

If there is something worth doing in an organization, it must be documented and made an official part of a job, not just a person's approach to that job.

1 comment:

Pat said...

Amen...or consciously removed to make way for other currently important tasks!

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